/* ==========================================================================
   SHADOWCHAT — live support console for staff (Game Masters + Discord Mods)
   Extends css/style.css. A KPI strip + a tabbed board (Queue / Active Chats /
   Agents / Resolved), all rendered by js/shadowchat.js from #sc-chats + #sc-agents.
   Opening a chat slides in the conversation drawer. Resolving writes the chat to
   localStorage `sc_resolved`, which the GM Dashboard "Live Chat" tab reads back.
   Real-time transport (websockets) + presence come in the PHP phase.
   ========================================================================== */

.sc-console{max-width:1180px; margin:0 auto; padding:34px 5% var(--block-gap);}

/* ---------- KPI STRIP ---------- */
.sc-stats{
  display:grid; grid-template-columns:repeat(4, 1fr); gap:16px; margin-bottom:34px;
}
.sc-stat{
  display:flex; align-items:center; gap:14px; padding:18px 20px;
  border:1px solid var(--border); border-radius:14px;
  background:linear-gradient(160deg, var(--panel), var(--bg-alt));
}
.sc-stat img{width:32px; height:auto; filter:drop-shadow(0 0 2px rgba(111,216,255,0.55));}
.sc-stat-num{font-family:var(--font-display); font-size:1.5rem; font-weight:800; color:var(--text); line-height:1;}
.sc-stat-lbl{font-size:0.72rem; letter-spacing:1.4px; text-transform:uppercase; color:var(--text-dim); margin-top:4px;}
.sc-stat.pulse .sc-stat-num{color:var(--frost-glow);}

/* ---------- TAB BAR (uses the site data-tab-link JS, styled locally) ---------- */
.sc-tabs{
  display:flex; gap:4px; flex-wrap:wrap;
  border-bottom:1px solid var(--border); margin-bottom:4px;
}
.sc-tabs a{
  display:inline-flex; align-items:center; gap:8px;
  padding:13px 18px; font-family:var(--font-display);
  font-size:0.78rem; letter-spacing:1.4px; text-transform:uppercase;
  color:var(--text-dim); border-bottom:2px solid transparent; transition:color .2s ease, border-color .2s ease;
}
.sc-tabs a:hover{color:var(--text);}
.sc-tabs a.active{color:var(--frost-glow); border-bottom-color:var(--frost);}
.sc-tabs a img{width:17px; height:17px; object-fit:contain; filter:drop-shadow(0 0 2px rgba(111,216,255,0.55));}
.sc-badge{
  display:inline-flex; align-items:center; justify-content:center; min-width:18px; height:18px;
  padding:0 5px; border-radius:20px; font-size:0.66rem; font-weight:700; letter-spacing:0;
  background:rgba(111,216,255,0.14); color:var(--frost-glow); border:1px solid var(--frost-dim);
}
.sc-tabs a.active .sc-badge{background:var(--frost-glow); color:#050810; border-color:transparent;}

.sc-panel{padding-top:28px;}
.sc-panel-empty{
  padding:50px 30px; text-align:center; color:var(--text-dim); font-size:0.9rem;
  border:1px dashed var(--border); border-radius:14px;
}

/* ---------- CHAT WITH AGENT (player-facing, "Live Chat" tab) ---------- */
.sc-chatform{max-width:660px; margin:0 auto;}
.sc-chatform-head{display:flex; align-items:flex-start; gap:16px; margin-bottom:22px;}
.sc-chatform-head img{width:38px; height:auto; flex-shrink:0; filter:drop-shadow(0 0 2px rgba(111,216,255,0.55));}
.sc-chatform-head h2{font-family:var(--font-display); font-size:1.5rem; margin-bottom:6px;}
.sc-chatform-card{
  border:1px solid var(--frost-dim); border-radius:16px; padding:26px 28px 24px;
  background:linear-gradient(160deg, var(--panel), var(--bg-alt));
}
.sc-chatform-sub{color:var(--text-dim); font-size:0.9rem; line-height:1.7;}
.sc-field-label{
  display:block; font-family:var(--font-display); font-size:0.7rem; letter-spacing:1.4px;
  text-transform:uppercase; color:var(--text-dim); margin:20px 0 10px;
}
.sc-field-label:first-of-type{margin-top:0;}
.sc-field-label span{text-transform:none; letter-spacing:0; opacity:0.7;}
.sc-cat-chips{display:flex; flex-wrap:wrap; gap:9px;}
.sc-cat-chip{
  display:inline-flex; align-items:center; gap:8px;
  padding:9px 14px; border-radius:10px; cursor:pointer;
  border:1px solid var(--border); background:rgba(111,216,255,0.04);
  color:var(--text-dim); font-family:var(--font-body); font-size:0.84rem;
  transition:border-color .18s ease, color .18s ease, background .18s ease;
}
.sc-cat-chip img{width:16px; height:16px; object-fit:contain; filter:drop-shadow(0 0 2px rgba(111,216,255,0.55));}
.sc-cat-chip:hover{color:var(--text); border-color:var(--frost-dim);}
.sc-cat-chip.on{
  color:var(--frost-glow); border-color:var(--frost); background:rgba(111,216,255,0.1);
  box-shadow:0 0 0 1px var(--frost-dim);
}
.sc-field{
  width:100%; background:rgba(8,13,24,0.6); border:1px solid var(--border); border-radius:10px;
  padding:12px 14px; color:var(--text); font-family:var(--font-body); font-size:0.9rem; line-height:1.6;
}
textarea.sc-field{resize:vertical; min-height:96px;}
.sc-field:focus{outline:none; border-color:var(--frost-dim);}
.sc-field::placeholder{color:var(--text-dim);}
.sc-cf-start{margin-top:22px; padding:12px 26px !important; font-size:0.72rem !important;}
.sc-chatform-foot{margin-top:14px; font-size:0.76rem; color:var(--text-dim);}
.sc-chatform-foot #sc-cf-online{color:var(--frost-glow); font-family:var(--font-display);}

/* live state after submit */
.sc-chatlive{
  border:1px solid var(--frost-dim); border-radius:16px; overflow:hidden;
  background:linear-gradient(160deg, var(--panel), var(--bg-alt));
}
.sc-chatlive-head{
  display:flex; align-items:center; gap:12px; padding:16px 18px; border-bottom:1px solid var(--border);
}
.sc-chatlive-head .sc-cl-title{font-family:var(--font-display); font-size:0.95rem; color:var(--text);}
.sc-chatlive-head .sc-cl-sub{font-size:0.74rem; color:var(--text-dim); margin-top:2px;}
.sc-chatlive-head .sc-id{margin-left:auto; color:var(--frost-glow); font-family:var(--font-display); font-size:0.8rem;}
.sc-cl-status{
  display:flex; align-items:center; gap:9px; padding:12px 18px;
  font-size:0.8rem; color:var(--text-dim); border-bottom:1px solid var(--border);
  background:rgba(111,216,255,0.04);
}
.sc-cl-newbtn{
  display:block; margin:14px auto 2px; background:none; border:1px solid var(--border);
  color:var(--text-dim); border-radius:8px; padding:8px 16px; cursor:pointer;
  font-family:var(--font-display); font-size:0.64rem; letter-spacing:1px; text-transform:uppercase;
}
.sc-cl-newbtn:hover{border-color:var(--frost-dim); color:var(--frost-glow);}

/* ---------- shared table shell ---------- */
.sc-table{border:1px solid var(--border); border-radius:14px; overflow:hidden; background:var(--panel);}
.sc-tr{
  display:grid; align-items:center; gap:18px; padding:16px 22px;
  border-bottom:1px solid var(--border);
}
.sc-tr:last-child{border-bottom:none;}
.sc-tr.head{
  background:var(--bg-alt); font-size:0.68rem; letter-spacing:1.6px; text-transform:uppercase;
  color:var(--text-dim); padding-top:13px; padding-bottom:13px;
}
.sc-tr:not(.head):hover{background:rgba(111,216,255,0.04);}

.sc-tr-queue{grid-template-columns:minmax(0,2fr) 130px 110px minmax(0,1.4fr) 110px;}
.sc-tr-active{grid-template-columns:minmax(0,1.6fr) 30px minmax(0,1.6fr) 130px 90px 110px;}
.sc-tr-resolved{grid-template-columns:110px minmax(0,1.4fr) minmax(0,2fr) 130px 100px;}

/* ---------- avatar + user cell ---------- */
.sc-user{display:flex; align-items:center; gap:11px; min-width:0;}
.sc-av{
  --h:210; width:34px; height:34px; border-radius:50%; flex-shrink:0;
  display:flex; align-items:center; justify-content:center;
  font-family:var(--font-display); font-weight:700; font-size:0.8rem; color:#050810;
  background:linear-gradient(140deg, hsl(var(--h) 75% 62%), hsl(calc(var(--h) + 40) 65% 42%));
}
.sc-av.sm{width:28px; height:28px; font-size:0.72rem;}
.sc-av.lg{width:44px; height:44px; font-size:0.95rem;}
.sc-user-name{font-family:var(--font-display); font-weight:700; font-size:0.9rem; color:var(--text); line-height:1.2;}
.sc-user-sub{font-size:0.74rem; color:var(--text-dim); margin-top:2px; white-space:nowrap; overflow:hidden; text-overflow:ellipsis;}

/* ---------- channel pill ---------- */
.sc-chan{
  display:inline-flex; align-items:center; gap:6px; padding:4px 10px; border-radius:20px;
  font-size:0.66rem; letter-spacing:0.8px; text-transform:uppercase; font-weight:700;
  border:1px solid var(--border); color:var(--text-dim); white-space:nowrap;
}
.sc-chan img{width:12px; height:12px; object-fit:contain;}
.sc-chan.web{color:var(--frost-glow); border-color:var(--frost-dim); background:rgba(111,216,255,0.07);}
.sc-chan.discord{color:#9db2ff; border-color:rgba(120,140,255,0.4); background:rgba(120,140,255,0.08);}
.sc-chan.ingame{color:#ffcf8f; border-color:rgba(255,180,110,0.4); background:rgba(255,180,110,0.08);}

.sc-wait{font-size:0.8rem; color:#ffb98f;}
.sc-tags{display:flex; flex-wrap:wrap; gap:5px;}
.sc-tags span{font-size:0.64rem; padding:2px 8px; border-radius:12px; border:1px solid var(--border); color:var(--text-dim);}

.sc-arrow{color:var(--frost-glow); font-size:1.1rem; text-align:center;}

.sc-btn{
  background:linear-gradient(135deg, var(--frost), var(--frost-dim)); color:#050810; border:none;
  border-radius:8px; padding:8px 16px; cursor:pointer; white-space:nowrap;
  font-family:var(--font-display); font-size:0.66rem; letter-spacing:1px; text-transform:uppercase;
}
.sc-btn.ghost{background:none; border:1px solid var(--border); color:var(--text-dim);}
.sc-btn.ghost:hover{border-color:var(--frost-dim); color:var(--frost-glow);}
.sc-btn:disabled{opacity:0.4; cursor:not-allowed;}
.sc-handled{font-size:0.74rem; color:var(--text-dim);}

/* ---------- status dot ---------- */
.sc-dot{width:9px; height:9px; border-radius:50%; flex-shrink:0; display:inline-block;}
.sc-dot.online{background:#8fe0a8; box-shadow:0 0 8px rgba(143,224,168,0.6);}
.sc-dot.busy{background:#ffb057;}
.sc-dot.away{background:var(--text-dim);}
.sc-dot.active{background:var(--frost-glow); box-shadow:0 0 8px rgba(111,216,255,0.6);}

/* ---------- AGENTS grid ---------- */
.sc-agent-grid{display:grid; grid-template-columns:repeat(auto-fill, minmax(270px,1fr)); gap:16px;}
.sc-agent-card{
  border:1px solid var(--border); border-radius:14px; padding:18px;
  background:linear-gradient(160deg, var(--panel), var(--bg-alt));
}
.sc-agent-card.you{border-color:var(--frost-dim); box-shadow:0 0 0 1px var(--frost-dim);}
.sc-agent-top{display:flex; align-items:center; gap:12px;}
.sc-agent-top .sc-user-name{font-size:0.98rem;}
.sc-role{
  display:inline-flex; align-items:center; gap:6px; margin-top:5px;
  font-size:0.66rem; letter-spacing:0.8px; text-transform:uppercase; color:var(--text-dim);
}
.sc-role img{width:13px; height:13px; object-fit:contain;}
.sc-agent-status{margin-left:auto; display:flex; align-items:center; gap:7px; font-size:0.74rem; color:var(--text-dim); text-transform:capitalize;}
.sc-agent-foot{
  display:flex; justify-content:space-between; align-items:center; margin-top:16px; padding-top:14px;
  border-top:1px solid var(--border); font-size:0.78rem; color:var(--text-dim);
}
.sc-agent-foot b{font-family:var(--font-display); color:var(--frost-glow); font-size:1rem;}
.sc-agent-handling{color:var(--text); font-size:0.76rem;}
.sc-agent-handling code{
  font-family:inherit; background:rgba(111,216,255,0.08); border:1px solid var(--border);
  padding:1px 6px; border-radius:5px; color:var(--frost-glow);
}

/* ---------- CONVERSATION DRAWER ---------- */
.sc-drawer{position:fixed; inset:0; z-index:300;}
.sc-drawer[hidden]{display:none;}
.sc-drawer-back{position:absolute; inset:0; background:rgba(3,5,10,0.6); backdrop-filter:blur(3px);}
.sc-drawer-panel{
  position:absolute; top:0; right:0; height:100%; width:min(520px, 94vw);
  display:flex; flex-direction:column;
  background:linear-gradient(180deg, var(--panel), var(--bg-alt));
  border-left:1px solid var(--frost-dim); box-shadow:-20px 0 60px rgba(0,0,0,0.5);
  animation:sc-slide .28s cubic-bezier(.2,.7,.2,1);
}
@keyframes sc-slide{from{transform:translateX(30px); opacity:0;} to{transform:none; opacity:1;}}
.sc-drawer-head{display:flex; align-items:center; gap:12px; padding:16px 18px; border-bottom:1px solid var(--border);}
.sc-drawer-head .sc-who{min-width:0;}
.sc-drawer-head .sc-user-name{font-size:1rem;}
.sc-drawer-close{
  width:32px; height:32px; border-radius:50%; border:1px solid var(--border);
  background:rgba(5,8,16,0.6); color:var(--text-dim); cursor:pointer; font-size:0.9rem; flex-shrink:0;
}
.sc-drawer-close:hover{border-color:var(--frost-dim); color:var(--frost-glow);}
.sc-drawer-sub{
  display:flex; align-items:center; gap:10px; flex-wrap:wrap;
  padding:12px 18px; border-bottom:1px solid var(--border); font-size:0.74rem; color:var(--text-dim);
}
.sc-drawer-sub .sc-id{color:var(--frost-glow); font-family:var(--font-display);}
.sc-resolve{
  margin-left:auto; background:none; border:1px solid rgba(143,224,168,0.5); color:#8fe0a8;
  border-radius:8px; padding:7px 14px; cursor:pointer;
  font-family:var(--font-display); font-size:0.66rem; letter-spacing:1px; text-transform:uppercase;
}
.sc-resolve:hover{background:rgba(143,224,168,0.12);}

.sc-messages{flex:1; overflow-y:auto; padding:20px 18px; display:flex; flex-direction:column; gap:13px;}
.sc-msg{display:flex; gap:9px; max-width:88%;}
.sc-msg-bub{padding:9px 13px; border-radius:13px; font-size:0.87rem; line-height:1.55; background:rgba(8,13,24,0.7); border:1px solid var(--border); color:var(--text);}
.sc-msg-time{font-size:0.64rem; color:var(--text-dim); margin-top:4px; display:block;}
.sc-msg.user{align-self:flex-start;}
.sc-msg.agent{align-self:flex-end; flex-direction:row-reverse;}
.sc-msg.agent .sc-msg-bub{background:linear-gradient(135deg, rgba(111,216,255,0.16), rgba(111,216,255,0.08)); border-color:var(--frost-dim);}
.sc-msg.agent .sc-msg-time{text-align:right;}
.sc-msg.sys{align-self:center; max-width:100%;}
.sc-msg.sys .sc-msg-bub{background:none; border:none; color:var(--text-dim); font-size:0.74rem; padding:2px 0; text-align:center; letter-spacing:0.3px;}
.sc-typing{align-self:flex-start; display:flex; gap:4px; padding:9px 13px;}
.sc-typing i{width:6px; height:6px; border-radius:50%; background:var(--text-dim); animation:sc-blink 1.2s infinite;}
.sc-typing i:nth-child(2){animation-delay:.2s;}
.sc-typing i:nth-child(3){animation-delay:.4s;}
@keyframes sc-blink{0%,60%,100%{opacity:0.3;} 30%{opacity:1;}}

.sc-composer{display:flex; gap:9px; align-items:flex-end; padding:13px 16px; border-top:1px solid var(--border);}
.sc-composer textarea{
  flex:1; resize:none; min-height:42px; max-height:120px;
  background:rgba(8,13,24,0.6); border:1px solid var(--border); border-radius:10px;
  padding:10px 13px; color:var(--text); font-family:var(--font-body); font-size:0.88rem; line-height:1.5;
}
.sc-composer textarea:focus{outline:none; border-color:var(--frost-dim);}
.sc-composer textarea:disabled{opacity:0.5;}
.sc-send{
  background:linear-gradient(135deg, var(--frost), var(--frost-dim)); color:#050810; border:none;
  border-radius:10px; padding:11px 18px; cursor:pointer; flex-shrink:0;
  font-family:var(--font-display); font-size:0.7rem; letter-spacing:1px; text-transform:uppercase;
}
.sc-send:disabled{opacity:0.45; cursor:not-allowed;}
.sc-readonly-note{padding:13px 16px; border-top:1px solid var(--border); font-size:0.78rem; color:var(--text-dim); text-align:center;}

/* ---------- toast ---------- */
.sc-toast{
  position:fixed; left:50%; bottom:32px; transform:translateX(-50%) translateY(20px);
  background:rgba(8,13,24,0.97); border:1px solid rgba(143,224,168,0.5); color:#8fe0a8;
  padding:13px 22px; border-radius:12px; font-size:0.85rem; z-index:400;
  box-shadow:0 10px 30px rgba(0,0,0,0.45); opacity:0; pointer-events:none;
  transition:opacity .3s ease, transform .3s ease;
}
.sc-toast.show{opacity:1; transform:translateX(-50%) translateY(0);}

@media(max-width:900px){
  .sc-stats{grid-template-columns:repeat(2, 1fr);}
  .sc-tr-queue, .sc-tr-active, .sc-tr-resolved{grid-template-columns:1fr auto; gap:10px;}
  .sc-tr .sc-hide-sm{display:none;}
  .sc-tr.head{display:none;}
  .sc-tr:not(.head){padding:14px 16px;}
}